Company Name: IBM India
Detailed Description of Job Opening:
Role:
International Business Machines Corporation is an America Multinational Technology and consulting corporation with headquarter in Armonk, Newyork
Required Skills: Tech Support - Voice ProfileRole:
- You will be involved in solving technical query & Trouble shooting.
- Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
- Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
- You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
- Assist in End to End Problem, Change and Incident Management.
International Business Machines Corporation is an America Multinational Technology and consulting corporation with headquarter in Armonk, Newyork
- Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
- Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
- Should have proven knowledge of operating systems like Windows.
- Proven communication Skills to be able to effectively communicate with customers over Phone / email.
- Knowledge on Mail clients like Lotus and MS Outlook.
Educational Qualification: Any Graduates (Except: BE / B.Tech)
Job Location: Gurgoan, Noida (Are you looking for Jobs in Hyderabad, Bangalore, Chennai, Mumbai?)
Today Latest Fresher Job ....TCS Freshers Walk-in Drive - 2014 / 2015 Batch On 13th Feb 2016
Walk-in Date: 13th Feb 2016, Time: 12 PM to 4 PM
Walk-in Venue Contact Details
Gurgaon Venue:
IBM India Pvt. Ltd
Unitech Cyber Park,
Tower-B, 11th Floor,
Sec-39, Gurgoan.
Noida Venue:
IBM India Pvt. Ltd.
Unitech Infospace, Sector 135
Noida Expressway
Noida.
Unitech Cyber Park,
Tower-B, 11th Floor,
Sec-39, Gurgoan.
Noida Venue:
IBM India Pvt. Ltd.
Unitech Infospace, Sector 135
Noida Expressway
Noida.
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